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Go to the shopFrequently asked questions
To assist you with your buying experience, we've compiled answers to some of the most frequently asked questions. If you don't find the information you're looking for here, please don't hesitate to reach out to our dedicated customer support team. We're committed to providing a hassle-free shopping experience, and we're here to help you every step of the way. From how to place an order, payment options, and shipping details to returns and exchanges, we've got you covered. Your satisfaction is our priority, and we want to ensure that you have all the information you need to make your purchase with confidence.
How long does it take for home delivery?
Standard UK delivery takes 2-4 business days and Express 1-3 business days.
Europe Union delivery takes 2 -11 days depending on destination (transit times vary).
International delivery 3-17 business days depending on destination (transit times vary).
Europe Union delivery takes 2 -11 days depending on destination (transit times vary).
International delivery 3-17 business days depending on destination (transit times vary).
What courier do you use for deliveries?
We use Parcel Force, DPD and EVRi for UK delivery and DHL for European Union and International delivery.
Why am I being charged for delivery on my order when it states standard delivery is free?
All our delivery charges are pre-set by our courier companies. Also, our courier companies consider some surcharge postcodes ‘Out of area’. There is an additional charge for these also. If you have chosen Express delivery then you will be charged for a quicker delivery. Free delivery applies to orders where customers have chosen Standard delivery at the checkout.
I haven’t received a dispatch email/email confirmation?
Please be aware an automated email is sent to you to the given email address when your order is dispatched. Please check all folders including you junk as it will come from a noreply email address. To ensure emails reach you, add the domain haibakgroup.com to your safe senders list.
What should I do if I receive wind deflectors with missing clips?
If your wind deflectors are missing clips, please contact our customer support immediately. We'll arrange to send you the missing clips as soon as possible, ensuring your product is complete and functional.
Can I collect from a local store?
Customers can pickup their online orders directly from our warehouse between 10am - 5pm Monday to Friday. We will notify you of the address once your order is placed. This service is only available for customers situated within London.
Do you deliver on Weekend?
Our courier companies do offer weekend delivery.
Evri delivery hours do include Saturdays, but not on Sundays or Bank Holidays.
Parcelforce deliveries on a Saturday are between 7am and 2pm. However, if the sender has not chosen the Saturday delivery service, then we will deliver your parcel on Monday (except for Bank Holidays / Public Holidays).
Evri delivery hours do include Saturdays, but not on Sundays or Bank Holidays.
Parcelforce deliveries on a Saturday are between 7am and 2pm. However, if the sender has not chosen the Saturday delivery service, then we will deliver your parcel on Monday (except for Bank Holidays / Public Holidays).
Can you confirm you have received my return?
We aim to process returns within 5-7 working days of receiving them. You will be notified by email once the return is complete. We suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it. Should you have any queries about your return, please feel free to contact our Customer Service team via email or WhatsApp.
How long will it be before I get a refund?
Once we receive your item(s) back, our returns department will inspect and restock the goods. Once our returns department have done this, an automated refund is generated on our system. Your outstanding refund is then processed by our accounts department back to your original payment method. This process typically takes 5-7 working days. When returning your products please remember to include your original invoice, without this it may delay your refund.
Who pays for return postage?
If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost. Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.
Why have you not refunded the original delivery charge?
If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost. Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.
Do you offer a VAT discount to non EU customers?
No, we do not offer any VAT discount.
